Cosmic Loop FX
Privacy Policy

Last updated: 06 February 2026
This Privacy Policy explains how Infinite Orbits Ltd (“we”, “our”, “us”, “Cosmic Loop FX”) collects, uses and protects your personal data when you visit or make a purchase on our website www.cosmicloopfx.com.

We are committed to protecting your privacy and complying with the UK GDPR, EU GDPR, and the UK Data Protection Act 2018.

1. Who We Are (Data Controller)

This website is operated by:

Infinite Orbits Ltd
58 Ensor Drive, Polesworth, North Warwickshire
United Kingdom, B78 1JW
Company No. 7542319
Email: info@cosmicloopfx.com

Infinite Orbits Ltd is the Data Controller responsible for your personal data.

2. Personal Data We Collect

We collect the following categories of personal information:

Information you provide directly

Name
Billing and delivery address
Email address and phone number
Order details and purchase history
Messages sent via contact forms or customer support

Payment information

We do not store or process payment card details on our servers.

Payments are processed securely by third-party providers, including:

Stripe
PayPal
Klarna
Apple Pay / Google Pay (where supported)

If you choose Klarna, additional personal data may be processed by Klarna for eligibility and credit checks, including:

Date of birth
Payment history
Identity or credit verification

This data is handled directly by Klarna in accordance with their privacy policy.

Automatically collected information

When you visit our website, we may collect:

IP address
Browser type and device information
Pages viewed and time spent on the website
Cookies and tracking data (see Section 10)

Marketing data

If you sign up for marketing communications, we may collect:

Email address
Marketing preferences
Interaction data (such as open rates and clicks)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To process and deliver your order

Payment processing
Shipping, delivery, and tracking
Customs documentation where required
Fraud prevention
Customer support

To comply with tax, VAT, and customs obligations

This includes:

Preparing customs documentation
Processing Duties & VAT Included (DDP) shipments where selected
Supporting Import VAT Payable on Delivery (DDU / DAP) shipments
Accounting and regulatory compliance

To improve our website and services

Website analytics
Traffic monitoring
Performance and usability improvements

For marketing (where permitted)

Email newsletters
Product updates
Promotions

(Only where you have provided consent.)

For Klarna payments

If you choose a Klarna payment option:

Eligibility checks
Instalment planning
Fraud prevention

Klarna acts as an independent data controller for these activities.

4. Legal Bases for Processing (UK/EU GDPR)

We process personal data under the following legal bases:

Contract – to process orders and deliver products you purchase
Legal obligation – accounting, tax, VAT, and customs compliance
Legitimate interests – fraud prevention, website analytics, service improvement
Consent – email marketing and non-essential cookies
Klarna’s legitimate interests – creditworthiness and fraud checks where Klarna is selected

5. Automated Decision-Making (Klarna)

If you choose a Klarna payment option, automated decision-making may be used to assess eligibility.

You have the right to:

Request human intervention
Contest a decision
Contact Klarna directly

Klarna’s privacy policy:
https://www.klarna.com/uk/privacy-notice/

6. Sharing Your Personal Data

We share personal data only with trusted third-party service providers, including:

Payment processors

Stripe
PayPal
Klarna
Apple Pay / Google Pay

Shipping and logistics

Royal Mail
UPS, DHL, FedEx
Easyship (shipping management and customs processing)

Website and analytics

Wix (website hosting, security, and analytics)
Google Analytics (website performance and usage tracking)

All third parties act under appropriate data-processing agreements and do not sell your data.

We do not sell your personal information.

7. International Data Transfers

Some of our service providers operate outside the UK or EU.

Where international data transfers occur, we rely on:

Standard Contractual Clauses (SCCs)
Equivalent legal safeguards

to ensure your data remains protected.

8. Data Retention

We retain personal data only as long as necessary:

Order and accounting records: 6 years
Customer service correspondence: 12 months
Marketing data: until consent is withdrawn
Cookies: according to browser or cookie banner settings

Data is securely deleted or anonymised when no longer required.

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Receive a copy of your data (data portability)
Withdraw consent (marketing and cookies)
Object to automated decision-making

To exercise your rights, email: info@cosmicloopfx.com

You may also complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/

10. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Essential cookies

Required for website functionality, checkout, and security.

Analytics cookies

Used to understand site usage and improve performance (e.g. Google Analytics).

Marketing cookies

Used for advertising or remarketing (only with consent).

You can manage cookies via:

Our cookie banner
Your browser settings

11. Children’s Privacy

We do not knowingly collect personal data from children under 16.

If you believe a child has provided personal data, please contact us and we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Significant changes will be communicated via:

A notice on our website
Email, where appropriate

13. Contact Us

If you have questions about this Privacy Policy or your data rights, contact:

Infinite Orbits Ltd
Email: info@cosmicloopfx.com
Address: 58 Ensor Drive, Polesworth, North Warwickshire, B78 1JW
United Kingdom

Cosmic Loop FX Privacy Policy