Cosmic Loop FX
Returns & Refunds Policy 

1. Your Right to Cancel (30-Day Returns)

You have 30 days from the date you receive your order to request a return.

​

To be eligible for a refund, the product must be:

• In its original condition

• Undamaged

• Returned with all accessories and original packaging

​

Please email info@cosmicloopfx.com before returning your item.
Returns sent without prior authorisation may be delayed or refused.

​

2. Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

In these cases, we will:

• Arrange a replacement or refund

• Cover return shipping costs

• Provide a prepaid return label where available

​

This does not affect your statutory rights.

​

3. Return Shipping Costs

For change-of-mind or non-fault returns:

• UK customers: Return shipping costs are your responsibility

• EU customers: Return shipping costs are your responsibility unless the item is faulty or incorrect

• International customers: Return shipping costs and any associated customs or handling fees are your responsibility

​

We recommend using a tracked service.
We cannot refund items lost in transit.

​

4. VAT, Duties & International Returns

European Union (EU)

EU customers can choose at checkout how import charges are handled:

• Duties & VAT Included (DDP)

• Import VAT Payable on Delivery (DDU / DAP)

​

Returns & Refunds:

• You will receive a refund of the product price once the item is returned and inspected

• Original shipping costs are refunded only where required by law

• Import VAT, duties, and customs fees are not refundable, regardless of shipping method​. 

- These charges are paid to customs authorities or couriers and cannot

   be reclaimed by us

​

Return shipping costs are your responsibility unless the item is faulty or incorrect.

​

United States

Direct orders shipped from the UK to the USA are sent using Duties & Taxes Included (DDP)

shipping only.

​

Returns & Refunds:

• You will receive a refund of the product price once the item is returned and inspected

• Import duties, taxes, and brokerage fees prepaid under DDP are not refundable

• Return shipping costs are your responsibility unless the item is faulty or incorrect

 

We strongly recommend US customers purchase via our authorised US dealer for easier domestic returns.

​

Rest of World (Outside UK / EU / USA)

For international returns, please clearly mark the parcel as:

“Returned Goods – No Commercial Value”

This helps avoid unnecessary customs charges.

​

Returns & Refunds:

• Import duties, VAT/GST, and carrier handling fees paid on the original delivery are not refundable, unless the return is due to our error or a fault

• If your order was shipped using DDP, import taxes and duties prepaid by us are not refundable

• Return shipping and any customs-related charges are your responsibility unless the item is faulty

​

5. Refund Processing Times

Once we receive and inspect your return, we will process your refund within 14 days.

Refunds are issued to the original payment method only.

​

Klarna Payments

If you paid using Klarna, refunds are processed directly through Klarna.

• Your Klarna balance or instalments will be adjusted automatically

• It may take up to one billing cycle for changes to appear

​

6. Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your item for a refund and place a new order.

​

7. Non-Returnable Items

We cannot accept returns for:

• Items damaged due to misuse or improper setup

• Items returned without original parts or packaging

• Items returned after the 30-day return window (unless faulty)

​

8. Warranty

All Cosmic Loop FX products include a warranty against manufacturing defects.

If you experience technical issues outside the 30-day return window, please contact us and we’ll be happy to help.

​

9. How to Start a Return

Email info@cosmicloopfx.com with:

• Your order number

• Reason for return

• Photos (if the item is faulty or damaged)

​

We’ll confirm the next steps and provide return instructions.

​

Contact Us

If you have any questions about returns, refunds, or warranties, please contact:

📩 info@cosmicloopfx.com